Working With Difficult People (Maintaining Professional Composure Under Pressure)

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Working With Difficult People (Maintaining Professional Composure Under Pressure)

This short course is based on Amy Gallo’s research-backed approach to navigating difficult workplace relationships. It focuses on real-world behaviors – not labels and gives you practical tools to reduce tension, protect your confidence, and improve collaboration.

  • Spot common difficult-behavior patterns early (before they spiral).
  • Respond with tactics that reduce tension and improve collaboration.
  • Protect your confidence, productivity, and reputation at work.
  • Shift from “They need to change” to “Here’s what I can influence.”

Course Content

Module 1: Understanding the Problem (and Why It Matters)
Module 2: Practical Tactics You Can Use This Week
Final Quiz